DELIVERY IN CANADA
FREE SHIPPING FOR PURCHASES OF $60 AND MORE.
DELIVERY CHARGES $10 FOR PURCHASES LESS THAN $60
FREE SHIPPING ON PURCHASES OF $100 AND MORE.
DELIVERY CHARGES $25 FOR PURCHASES LESS THAN $100
FREE SHIPPING FOR PURCHASES OF $150 AND MORE.
DELIVERY CHARGES $40 FOR PURCHASES LESS THAN $150
Orders will be processed within 24-48 hours of receipt of your purchase and during business days on weekdays. (does not include public holidays).
1 TO 3 WORKING DAYS
3 TO 5 WORKING DAYS
4 TO 7 WORKING DAYS
7 TO 10 WORKING DAYS
Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other non-returnable items:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have completed all of these steps and still have not received your refund, please contact us at: email@example.com
Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at firstname.lastname@example.org.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.
Promotions are limited to one per customer unless otherwise indicated. Promotions are valid during the times indicated and while supplies last. We reserve the right to abbreviate promotions at any time.
Biocosmetics OCha Organica
General information and customer service: email@example.com