Frequently asked questions
Are OCHA products photosensitive?
None of our products are photosensitive, you can expose yourself to the sun in peace.
How much face cream should i apply?
About 5 pumps or the size of a walnut of the product are sufficient to cover face and neck. Rub gently.
When should i use the lotion?
You can use lotion in the morning, on clean skin, after moisturizer. Moisturizing effects will be multiplied and your skin will be hydrated and fresh for your makeup.
Is there a sun protection in OCHA products?
There is a light sunscreen with Marula oil that protect the skin against UV rays and external agressions (cold, wind, pollution...) and Raspberry seed oil that absorbs some of the UVA and UVB rays.
Can i remove my eyes makeup with the cleanser gel PURIFYING FRESHNESS?
Yes, it is very gentle on the eyes. If you have a light makeup on your eyes, you can remove it all at once, face and eyes, with about 5 pumps of cleanser and with a bit of water, it becomes foamy.
I have rosacea problems, which products can i use?
You can use the following products:
Are there products that contained walnut oils?
There is no walnut or almond oils in OCHA products.
Customer service and shipping
What payment methods do you accept?
We accept credit cards and debit.
What is your return policies?
We will be happy to exchange the product or refund it within 15 days of purchase. Refunds will be made upon receipt of the item. After this period, it will not be possible to obtain any exchange or refund. You must notify us by e-mail before returning: firstname.lastname@example.org
Do you ship to international locations?
Yes we do ship to international locations.